We built this for Pawp

This isn't a slide deck. It's a working AI agent that handles Pawp member questions — vet care, Emergency Protection, prescriptions, billing, and more. Try it.

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Try the Chat Agent

This is a real, working AI agent built for Pawp members — vet care triage, Emergency Protection, prescriptions, billing, and more.

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Try the Voice Agent

Call to talk to Pawp's demo voice agent. Ask real questions — it has actual knowledge about Pawp's membership and care options. Everything (voice, greeting, behavior) is customizable to Pawp's brand.

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What you'll experience: A real voice agent that can triage symptoms, explain Emergency Protection coverage, walk through prescription visits, and clarify what's included in the $99/yr membership. Voice, greeting, and persona are all customizable.

What Lorikeet Can Deliver for Pawp

From late-night symptom questions to Emergency Protection claims and Rx refills, this AI handles the questions pet parents actually ask.

Vet Care Triage

Members describe symptoms in their own words. The AI assesses urgency, suggests next steps, and routes to a Pawp vet when it's the right call — without ever diagnosing.

Emergency Protection Answers

Explains the $19/mo add-on, what's covered, what the $3,000 annual benefit applies to, and how to file a real emergency — clearly, without making promises Pawp can't keep.

Prescriptions & Pharmacy

Walks pet parents through the $35 prescription visit, mail-order Rx, refills, and when an in-person vet is required. Handles the most common Rx-related dead ends.

Membership & Billing

$99/yr renewals, pausing, cancellations, refund eligibility, payment failures, and updating cards. Resolves the boring-but-frequent stuff so vets stay focused on care.

Voice, Chat, and Email

Same AI brain across every channel. Members get consistent answers whether they call at 2 a.m., chat from the app, or email a billing question.

Guardrails for Pet Health

No diagnosis. No coverage promises Pawp can't keep. Built-in guardrails block risky responses and hand off to a human (or a vet) whenever the situation calls for it.

Built to be Trusted with Pets

When a pet parent is worried at midnight, the answer has to be safe, calm, and accurate. Here's how this demo was designed to behave.

🐾
Never Diagnose
The AI describes possibilities and urgency tiers, then routes serious symptoms to Pawp's licensed vets. It will not tell a member what their pet "has."
🛡️
Never Over-Promise Coverage
Emergency Protection answers stick to documented limits, eligible events, and the claim process. No fabricated coverage, no off-script promises.
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Escalate Cleanly
Anything ambiguous, emotional, or high-risk gets handed off with full context — so a human picks up exactly where the AI left off.

✅ What This Demo Handles Today

  • Symptom triage with urgency tiers (monitor at home, vet chat, in-person ER) and clear next steps.
  • Emergency Protection coverage details, the $3,000 annual benefit, and how to start a real emergency.
  • Prescription visits — the $35 flow, mail-order pharmacy, refills, and when in-person care is required.
  • Membership and billing — the $99/yr base, pausing, cancellation, refunds, and updating payment details.

🎯 Key Behaviors Demonstrated

  • Empathetic tone tuned for worried pet parents — calm, plain language, no jargon.
  • Guardrails on every workflow for medical and coverage claims, with clear hand-off paths.
  • Member context awareness — in production, the agent pulls real Pawp account data instead of mocks.
  • Cross-channel consistency — the same knowledge powers chat, voice, and email.

Scenario Categories Built Into This Demo

Vet care triage Emergency Protection coverage $3,000 annual benefit Prescription visits ($35) Rx refills & mail-order pharmacy Membership sign-up Cancellation & pause Billing & refunds Update payment method Adding additional pets Urgent symptom escalation App login & access

What Goes Into This

1

Deep Research

We learn your business, your members, your voice. This demo? Built from scratch for Pawp.

2

Smart Workflows

Real logic for real scenarios. Vet care triage, Emergency Protection coverage, Rx & Pharmacy, billing — all handled.

3

Your Systems

Connected to member data, claims systems, and pharmacy APIs. This demo uses public help center content — yours would plug into your real systems.

4

Safe by Design

Guardrails that actually work. No diagnosis. No coverage promises we can't keep. Ever.

See exactly what we built

Everything is transparent. This demo runs on real workflows, real guardrails, and a real knowledge base — all configured specifically for Pawp.

Workflows for Every Pawp Conversation

Vet care triage, Emergency Protection, Rx & Pharmacy, Account & Billing, and Membership & Sign Up — all written in plain English, telling the AI exactly how to help members.

Ready to Plug Into Your Systems

In production, the AI would connect to Pawp's member data, claims systems, and pharmacy APIs to look up real coverage, real prescriptions, and real billing. This demo runs on public help center content.

A Knowledge Base That Sounds Like Pawp

Comprehensive knowledge covering vet care, Emergency Protection, prescriptions, membership, sign-up, and billing — the AI searches these to answer member questions in Pawp's voice.

Open the Sandbox

Ready to Add the World's Best CX AI?

Connected to your actual member data. Handling real Pawp support volume across vet care, Emergency Protection, prescriptions, and billing. This sandbox is just the start.

Ready to Add the World's Best CX AI?